Crenshanda Williams: Houston 911 Operator Charged Over Hanging Up on Callers
Crenshanda Williams, a former 911 operator, is facing a misdemeanor charge of emergency interference with a telephone call after admitting to hanging up on callers because she didn’t feel like talking to them.
Crenshanda Williams, 43, has reportedly been involved in thousands of “short calls” lasting 20 seconds or less. Williams admitted that she hung up on callers because she “did not want to talk to anyone at that time.”
Several Houston residents involved in the short calls taking place between October of last year and March of 2016 told KPRC about their experiences with Williams.
Buster Pendley called 911 on March 1 when his wife collapsed and lost consciousness after a blood clot moved to her lungs.
“She was gasping and I could feel her heart beating out of her chest, but I couldn’t get a pulse,” Pendley said.
Pendley said he attempted to perform CPR on his wife with one hand while calling 911 with the other.
“The 911 operator answered the phone, and she said, ‘This is Crenshanda, may I help you?‘ Wife’s passed out I need an ambulance,” Pendley said. “She said OK, and she hangs up on me.”
After calling 911 for a second time, an ambulance arrived and saved Pendley’s wife.
Another disturbing encounter with Williams occurred on March 12 when Hua Li called 911 to report an armed robbery that was taking place at the convenience store where he was purchasing a lottery ticket.
Li fled the store, and heard gunshots. He then immediately phoned 911.
“They just said, ‘This is 911. How can I help you?’” Li told KPRC. “I was trying to finish my sentence, and we got disconnected.”
He called again, and the police finally arrived on the scene; however, by that time, the store manager was dead.
Finally, during one call, Williams allegedly hung up on a security guard who attempted to report reckless driving. Once the guard reported the driver to Williams, she responded,“Ain’t nobody got time for this — for real,” according to court documents.
Crenshanda Williams is no longer an emergency operator and is charged with two counts of interference with an emergency telephone call. The charge is a Class A misdemeanor that carries a punishment of up to a year in jail and a $4,000 fine for each count upon conviction. She is scheduled to appear in court next week, reported NBC News.
Jean G. Thomas